At SwadPay, we respect your right to privacy and provide transparent controls over your personal information. This page explains how to request account deletion, what happens to your data, and our data retention timelines in compliance with Google Play Store policies and global data protection standards.
1. How to Delete Your Account (In-App)
If you have the SwadPay mobile app installed on your Android or iOS device, you can delete your account directly at any time:
- Open the SwadPay mobile app.
- Log in to your account and navigate to Account → My Profile.
- Scroll down to the Account Actions / Delete Account section.
- Click Delete My Account and enter your password to confirm your identity.
- Your account will be deactivated immediately, and you will be logged out of all active sessions.
2. Immediate Actions Upon Deletion Request
- Instant Deactivation: Your account status is marked as deleted and deactivated immediately.
- Session Invalidation: All active sessions, mobile device push tokens, and authorization credentials are permanently revoked.
- Login Prevention: You cannot log in to the deleted account again.
- Fresh Re-Registration: You remain free to create a new SwadPay account at any time using the same mobile number or email address.
3. Data Sanitization & Retention Schedules
To balance user privacy rights with statutory legal, tax, and anti-fraud requirements for restaurant partners, we adhere to the following data retention and masking timelines:
| Data Category | Action Taken | Retention Timeline |
|---|---|---|
| Personal Identity (PII) Display Name, Mobile Number, Email Address, Profile Avatar |
Contact details are displayed with masks during the 90-day grace period, and permanently masked in the database (e.g. xxxxxx7856, xxxxsena@gmail.com) thereafter. Avatars are permanently removed. |
Permanently masked in database after 90 days. |
| Saved Addresses Delivery street address, landmark, notes |
Address text is scrubbed and replaced with generic deletion markers. | Permanently scrubbed after 90 days. |
| Device & Push Tokens FCM tokens, notification preferences |
Revoked and permanently removed. | Immediate upon deletion confirmation. |
| Financial & Order Records Completed order items, billing amounts, GST/tax calculation details, restaurant invoices |
Retained in anonymized format without personal identifiers for platform financial reconciliation, restaurant partner accounting books, statutory tax audits, and fraud detection. | Retained for up to 5 years as required by applicable commercial and tax regulations, after which they are permanently purged. |
4. Assistance & Web Deletion Inquiries
If you have uninstalled the application, cannot access your device, or need assistance requesting account deletion, you may contact our dedicated Data Protection Officer:
- Email: support@swadpay.com
- Phone: +91-8530281947
Please provide your registered mobile number and email address in your request so our support team can verify your identity and process your deactivation promptly.